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Customer Service Team Member - Uddingston

At WM Armstrong, we pride ourselves on our safe working environment, our excellent culture of teamwork and our strong family values.

We are currently looking for a Customer Service Team Member to join our Customer Service team in Uddingston.

In this role, you will be responsible for supporting the customer service team in dealing with customer queries in a timely and accurate manner, meeting and maintaining the company’s high levels of customer service, whilst continuing to develop and build strong customer relations. You will input data accurately, providing reports as appropriate, ensuring you follow processes and procedures correctly. You will undertake general administration duties such as emailing, scanning, and answering the telephone politely and professionally.

To be successful in this role you will deal with both internal and external customers in a confident and professional manner. You will have excellent numerical skills and analytical skills, including experience of spreadsheets and computer-based systems, including Microsoft products. You will ideally have experience of working in a customer service environment with experience of the transport industry being advantageous. You will be an effective communicator and able to stay calm under pressure, thriving in a busy and fast-paced environment. A strong and experienced administrator, proficient in the use of all Microsoft programs, you are organised, proactive and have excellent attention to detail.

If this sounds like you, we would love to hear from you! 

In return we offer: an annual salary of £23,795, subject to a pending pay review, and access to excellent benefits such as life assurance, sickness, and pension schemes. The hours for this role will be around 40 hours per week, Monday to Friday.

If you are interested in this exciting opportunity, please complete the online application form at Wm Armstrong Group Careers. You can if you wish send your CV with a covering letter by email to or for postal applications, post to: HR Department, Wm Armstrong Ltd, Townfoot, Longtown, CA6 5LY

Closing Date: 21st May 2024

If you have not received a response from us within four weeks of the closing date, please consider your application unsuccessful on this occasion. We reserve the right to close posts at any time once we have received sufficient applications, we advise you to submit your application as early as possible to prevent disappointment.


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