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IT Support Technician
Longtown, Carlisle


We are looking for an IT Support Technician to join the business to support the growth and development of the IT service and provisions required.


The ideal candidate will have an interest in IT, have undertaken or be undertaking an IT qualification, ideally at NVQ Level 3, though we will consider applications for someone who is willing to work towards this.


This is a fantastic opportunity to be part of the development and growth to providing an excellent IT service provision to a growing and evolving organisation.


Job Purpose


To provide efficient and effective IT services and support to the organisation. To undertake administration, support and monitoring of the ICT network, hardware, and software resources; including installation, maintenance, availability, and security to support the operation requirements of the business.


Key Responsibilities


Work alongside experienced IT Manager whilst learning all aspects of the role.

Be the lead with the development of Microsoft 365 Administration

Administration and maintenance of server hardware and software systems, including directory services, operating systems, email systems and database systems.

Administration and maintenance of the company network, including switches and Wi-Fi access points.

Creating, distributing, and maintaining user accounts and profiles, including remote/local access accounts and email system accounts.

Deal with enquiries, tickets logged on the service desk and to communicate effectively with customers, colleagues and internal/external personnel

Assigning and revoking company equipment including laptops, smart phones, and access tokens.

To ensure accurate record keeping using IT systems

To follow instructions and procedures within the IT Service

To work in line with ‘best practice’ ensuring compliance to relevant policies

To maintain confidentiality and discretion

Assist in general administration and support

To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team member, colleagues and other persons


Remuneration & Hours:


Full-time permanent position - 40hours per week.

Salary dependent on qualifications and experience - £12k-£23k

Monday to Friday – some weekend work may be available and required

28 days holiday entitlement, including bank holidays

Pension Scheme

PPE and uniform supplied

Medicash Health Scheme

Life cover




GCSE Grades A-C or equivalent in Maths and English

Hold or be willing to work towards a related NVQ Level 3

Full valid driving license is desirable




Previous IT experience advantageous

Genuine interest in IT, to become career




Confident & professional telephone manner

Good communication skills, written and verbal

Ability to communicate at all levels, both internally and externally

Ability to work under pressure and meet targets and deadlines

Self-motivated and able to work without close supervision.

Ability to work well alone and as part of a team.

Good numerical and analytical skills, including experience of spreadsheets and computer-based systems, including Microsoft products.


We reserve the right to close posts at any time, once we have received sufficient applications. We advise you to submit your application as early as possible to prevent disappointment.


If you are interested in this exciting opportunity, please complete the online application form at Wm Armstrong Group Careers. You can if you wish send your CV with a covering letter by email to or for postal applications, post to:


HR Department, Wm Armstrong Ltd, Townfoot, Longtown, CA6 5LY


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