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Service Administrator - Longtown, Carlisle CA6 5LY


About The Company

Cumbria Truck Centre Ltd, part of The William Armstrong’s Group is a well-established company with a strong presence in the North of England, Cumbria, Scottish Borders and Central Belt of Scotland. Our company ethos is all about placing our customers and colleagues at the heart of everything we do, and this has allowed the business to flourish over many years.


Due to recent Board decisions we are embarking on a phase of significant growth over the next 3-5 years. This includes committed investment in its commercial vehicle sales, service and parts division. The product portfolio includes Maxus and Isuzu brands which are well respected in the market, with an existing loyal customer base. We are looking for a service administrator to join our team to drive and support the anticipated growth.



Main Areas of accountability:

  • To greet customers in a courteous and efficient manner, both in person and by telephone.

  • To maintain reception area to a high standard, ensuring displays, prices etc. are current and correct.

  • To accurately take bookings, to ensure full capacity of workshop.

  • To ensure all workshop invoicing is up to date and work in progress is kept to a minimum.

  • To prepare and present invoices and obtain payment.

  • Maintenance of customer record system and use to follow up customers.

  • To process warranty claims and track progress.

  • To update relevant portals.

  • Assistance with any other task as required.




Knowledge, Skills and Experience

  • Attention to detail (essential)

  • Excellent communication skills (essential)

  • IT Skills (essential)

  • Ability to work on own initiative and part of a team (essential)

  • Excellent organisational skills (essential)

  • Must have valid driving licence


For more info call Nicola Robinson on 01228 794800


or email


For postal applications, send to:

HR Department

Wm Armstrong (Longtown) Ltd

Townfoot, Longtown, CA6 5LY

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